Yes Aesthetics – Terms of Service

Effective Date: June 2026

Welcome to Yes Aesthetics. By booking an appointment, attending a consultation, receiving treatment, purchasing products, or using our services, you agree to the following Terms of Service.

1. Consultations and Treatment Eligibility

All cosmetic treatments require an assessment of suitability by your treating practitioner.

Treatment recommendations are based on your individual medical history, anatomy, aesthetic goals, and clinical assessment.

Yes Aesthetics reserves the right to decline treatment where it is considered unsafe, unsuitable, or not in the client’s best interests. Informed consent is an ongoing process and clients may withdraw consent at any time prior to treatment.

2. Results Disclaimer

Cosmetic treatments are not an exact science.

Individual results vary depending on factors including age, skin quality, lifestyle, metabolism, medical history, and adherence to aftercare instructions.

While every effort is made to achieve optimal outcomes, Yes Aesthetics cannot guarantee specific results.

3. Deposits and Bookings

A booking deposit may be required to secure your appointment.

Deposits are credited toward your treatment on the day of your appointment.

Deposits are non-refundable but may be transferred to a future appointment if sufficient notice is provided.

4. Cancellation and Rescheduling Policy

We respectfully require a minimum of 48 hours’ notice for cancellations or appointment changes.

Failure to provide adequate notice may result in the loss of your deposit and/or cancellation fees.

No-shows or repeated late cancellations may require full prepayment of future appointments. These policies are commonly used within Australian cosmetic practices to protect appointment availability and practitioner time.

Cancellation Fees

• Less than 48 hours notice: Deposit forfeited

• Failure to attend appointment: 100% of deposit forfeited

• Repeated no-shows: Future appointments may require full prepayment

Exceptions may be considered for genuine emergencies at management discretion.

5. Late Arrivals

Clients arriving late may have their treatment shortened or rescheduled.

If insufficient time remains to safely complete the treatment, cancellation fees may apply.

6. Medical Information

Clients must provide accurate and complete medical information.

Failure to disclose relevant medical conditions, medications, allergies, pregnancy status, previous treatments, or health concerns may affect treatment safety and outcomes.

Yes Aesthetics is not responsible for complications arising from undisclosed medical information.

7. Photography and Clinical Records

Clinical photographs may be taken for medical documentation, treatment planning, and monitoring results.

Images remain confidential and are stored securely.

No images will be used for marketing purposes without your separate written consent.

8. Adverse Events and Follow-Up Care

All cosmetic procedures carry risks.

Potential risks, benefits, alternatives, and recovery expectations will be discussed during consultation and consent processes.

Clients are responsible for contacting Yes Aesthetics promptly if they experience unexpected symptoms or concerns following treatment.

9. Treatment Reviews

Where clinically appropriate, complimentary review appointments may be offered within the recommended review period.

Review appointments do not guarantee additional treatment at no cost.

Any further treatment required will be assessed on an individual basis.

10. Refund Policy

Due to the nature of cosmetic treatments, refunds are not provided for change of mind, dissatisfaction with aesthetic preferences, or completed services.

Refunds will be provided where required under Australian Consumer Law.

Unused prepaid treatment balances may be transferred at management discretion.

11. Gift Vouchers and Promotions

Gift vouchers are non-refundable and not redeemable for cash.

Promotional offers cannot be combined unless otherwise stated.

Promotions may be modified or withdrawn without notice.

12. Privacy

Yes Aesthetics complies with the Australian Privacy Principles regarding the collection, storage, and protection of personal information.

Your information is used solely for providing safe clinical care, appointment management, legal compliance, and communication regarding your treatment.

13. Liability

To the extent permitted by law, Yes Aesthetics is not liable for indirect, incidental, or consequential damages arising from the use of our services.

Nothing in these Terms excludes rights provided under Australian Consumer Law.

14. Changes to Terms

Yes Aesthetics reserves the right to update these Terms of Service at any time.

The most current version will be available upon request and may be published on our website.

Yes Aesthetics Look Like Yourself, Just Better Loganholme, Queensland, Australia

Contact: 0488245341 Email:yesaetheics@outlook.comAddress] Website: www.yesaesthetics.com.au

Yes Aesthetics – Returns & Refunds Policy

Effective Date: June 2026

At Yes Aesthetics, we are committed to providing high-quality cosmetic and skincare services. Due to the nature of our treatments and products, the following Returns and Refunds Policy applies.

Cosmetic Treatments and Services

Once a treatment has been performed, refunds are not provided for:

• Change of mind

• Dissatisfaction with aesthetic preferences or outcomes

• Failure to follow aftercare instructions

• Treatments that have achieved a clinically appropriate result but do not meet subjective expectations

Cosmetic procedures involve biological variability and individual responses differ from person to person. As such, specific outcomes cannot be guaranteed.

Where appropriate, a review appointment may be offered to assess your concerns and discuss suitable treatment options.

Prepaid Treatments and Deposits

Booking deposits are non-refundable.

With a minimum of 48 hours’ notice, deposits may be transferred to a future appointment.

Failure to attend an appointment or cancellations with less than 48 hours’ notice may result in forfeiture of the deposit.

Prepaid treatment packages are non-refundable but may be transferred to another treatment at the discretion of Yes Aesthetics.

Skincare and Retail Products

For hygiene and safety reasons, opened, used, or tampered skincare products cannot be returned or exchanged unless the product is faulty.

Unused and unopened products may be eligible for exchange within 14 days of purchase upon presentation of proof of purchase.

Faulty Products

If a product is faulty, damaged, unsafe, or not of acceptable quality, you may be entitled to a repair, replacement, or refund in accordance with Australian Consumer Law.

Please contact us within a reasonable timeframe of discovering the fault.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

Customers are entitled to remedies where products or services fail to meet consumer guarantees under applicable legislation.

Contact Us

For any concerns regarding a treatment, product purchase, or refund request, please contact:

Yes Aesthetics Loganholme, Queensland Email: [Insert Email Address] Phone: [Insert Phone Number]

We encourage clients to contact us promptly so we can work together to achieve the best possible outcome. ✨

Policy Summary

• No refunds for completed cosmetic treatments.

• Deposits are non-refundable but transferable with 48 hours’ notice.

• Opened skincare products cannot be returned unless faulty.

• Faulty products are covered under Australian Consumer Law.

• Review appointments are available to address treatment concerns.